THE LEGAL BITS
Why travel with OneSeed?
When you travel with OneSeed, you explore the world and invest in people. But don't take our word for it. See what others are saying:
What measures has OneSeed taken to ensure that its operations are sustainable and socially responsible?
Social responsibility is at the core of everything we do. From our commitment to equitable employment to our support of environmental best practices, we use the power of travel for good. Learn more about our commitment to sustainability and the work of the OneSeed Microfinance Fund.
How does OneSeed invest in entrepreneurs?
OneSeed partners with local microfinance institutions (MFIs) in each of the countries where we operate. OneSeed cycles 10% of our total revenue through these partners at no interest. Our partners then loan this capital to small-scale entrepreneurs as collateral-free, shared liability microcredit. Entrepreneurs repay the loan over the course of the loan term as they launch or expand their business.
Why does OneSeed support microfinance?
We believe in the power of individual entrepreneurs. Whether you're growing rice in Nepal or starting a hair salon in Chile, entrepreneurs need capital to fuel their businesses. Microfinance is not a solution to poverty, but rather a tool to empower individuals looking to create opportunities through entrepreneurship.
Is OneSeed a non-profit or NGO?
OneSeed is a purpose-driven social enterprise. We are neither a non-profit nor a charity. We do not accept donations because we believe the most enduring and meaningful impact we can create is through business development. Want to support our mission? Join us on the trail.
Are you hiring?
Check out our Jobs page for the latest on open positions and internship opportunities.
What's the right trip for me?
Most OneSeed trips are appropriate for beginners, while a few are more physically challenging and best for travelers with at least basic hiking experience. Each expedition is assigned an Activity Level of 1-5 based on factors such as trip length, terrain difficulty, and elevation profile. Learn more about our Activity Level Scale.
Information such as mileage, elevation profile, and difficulty can be found on each expedition page. Have specific questions about an expedition or just want to talk with someone that's already done it? Give us a call!
Are your departures guaranteed? Is there a group minimum?
Barring natural disasters or other circumstances where safety is of concern, we guarantee all our expeditions regardless of group size. There is no group minimum for any of our expeditions.
I am traveling solo. Am I required to pay a single supplement?
Some of our expeditions require a single supplement. If you would like to avoid the fee, we can place you in a pool to be matched with another solo traveler on the same expedition. If no match can be made 60 days prior to your expedition, you are required to pay the single supplement fee at that time.
If I cancel my trip can I get a refund?
We hate to see anyone miss out on adventure. We keep our policy simple and fair:
If you cancel 60 days or more prior to your scheduled departure for this adventure then you will be able to reschedule or be reimbursed the full cost of this adventure net the non-refundable deposit of $1000.00. If any cancellation is made less than 60 days prior to your scheduled departure for this adventure then you will lose the complete value of your experience.
If your expedition must be canceled by OneSeed due to circumstances outside of your control (e.g. natural disasters, weather, etc.), we will work with you to reschedule at no extra cost. If rescheduling is not possible, you will be reimbursed the total amount of your purchase less 20% of trip cost.
All discounted and promotional offers made through third-party partners are 100% non-refundable and non-transferable.
OneSeed provides optional cancellation and interruption insurance for all our expeditions. Please review the OneSeed Cancellation and Refund Policy before purchasing any expedition and know your insurance options. Cancellation and interruption insurance covers unforeseen events that may prevent you from participating in your scheduled expedition. Get a custom quote for your trip.
What should I pack for my expedition?
Each expedition packing list is carefully designed based on local weather and terrain. You can find a detailed packing list on each expedition page and we'll be sure to send you reminders as your trip date nears.
Do I really need to pack that down jacket / rain jacket / sleeping bag / etc.?
Yes. If it's on your expedition packing list you must have it to depart for the trail. Showing up without required gear is not a fun way to start your trip. Not sure about a particular item? Give us a call. We love gear and are always happy to help.
What should I do to prepare physically for the trip?
Not a triathlete? Not a problem. However, the more prepared you are for the trail, the more you'll be able to enjoy the adventure.
For any expedition, the most important thing you can do is get outside and get walking. Break in new gear--especially boots!--and get used to walking on varying terrain (uphill, downhill, trail, etc.). Check the daily mileage for your expedition and use this as a training guide.
Will I be able to communicate with family via Internet or telephone while on the trek?
While internet and phone services are rarely available on the trail, regular updates will be posted to Facebook and Twitter feed so that others will be able to follow the progress of the expedition. Unplug and enjoy the trail. We'll keep everyone else updated.
What should I tip my guide?
Tips are always appreciated, but never expected. Want to show appreciation for great service? Check out our guide to tipping around the world.
What happens if my trip is interrupted due to weather, earthquakes, cancelled flights, mutant crocodiles, or other unforeseeable circumstances?