CANCELLATION AND REFUND POLICY
If you cancel 60 days or more prior to your scheduled departure for this adventure then you will be able to reschedule or be reimbursed the full cost of this adventure net the non-refundable deposit of $1000.00. If any cancellation is made less than 60 days prior to your scheduled departure for this adventure then you will lose the complete value of your experience.
If your expedition must be canceled by OneSeed due to circumstances outside of your control (e.g. natural disasters, weather, etc.), we will work with you to reschedule at no extra cost. If rescheduling is not possible, you will be reimbursed the total amount of your purchase less 20% of trip cost.
All discounted and promotional offers made through third-party partners are 100% non-refundable and non-transferable.
DO I NEED TO TIP MY GUIDE?
Tipping in Tanzania can be very confusing, so we've provided this blog post to help guide you as you prepare for your trip and what to tip!
WHAT IS THE ELVATION? IS ALTITUDE A CONCERN?
The highest elevation you will reach on your trek is 19,341ft. Trekking at high altitudes can become a concern above 10,000 ft. Some travelers choose to use prescriptions such as Diamox to treat altitude sickness. We recommend talking to your doctor about the use of any prescription medicine. We always advise hiking at your own pace, drinking plenty of water, and the importance of self-care on the trail.
DOES SOMEONE CARRY MY PACK?
Due to the high altitude and length of daily travel, you will carry a daypack and a porter will carry your duffle bag up to 22 lbs. Your daypack should contain any clothes needed for that day and any personal belongings like your camera or passport.
WHAT IS THE SUPPORT TEAM LIKE?
- This chart outlines the number of support staff on your expedition based on group size. One common misconception is how many staff members it takes to help hikers reach the summit of Kilimanjaro. Each group requires a skilled team of guides, porters, and cooks. Nothing can be stored on the mountain, so everything from food and utensils to clothing and sleeping bags are carried up and down by porters.
- OneSeed Expeditions is a partner of the Kilimanjaro Ports Assistance Project (KPAP). KPAP works with operators like OneSeed to ensure the protection of porters and guides on Kilimanjaro based on pay, accommodations, health, and safety. Their monitoring and partner accreditation program has truly moved the needle on porter welfare on Kilimanjaro and OneSeed has supported their work since our launch in the region.
CAN I LEAVE SOME OF MY LUGGAGE IN THE HOTEL DURING THE TREK?
ou will be staying at the same hotel before and after your trek in Moshi. Leaving an extra bag at either hotel during your trek is free of charge.
HOW SHOULD I TRAIN FOR MY TREK?
Daily mileage can range from 5-13 miles and 5-16 trekking hours per day. This expedition requires excellent physical fitness. Treks include longer days, greater elevation gain, and more challenging terrain at higher altitude. Participants should expect high levels of physical exertion at times. We always recommend that travelers break in their hiking boots before the expedition. Taking training hikes that mimic the mileage and amount of time you will be trekking in Tanzania is highly recommended.
WHAT WILL THE WEATHER BE LIKE?
Weather is always unpredictable which is why we recommend a comprehensive packing list. A sunny warm day can turn on a dime and end in rain. It never hurts to prep for both! Visit the terrain section above to see average temperatures and weather forecasts for Kilimanjaro.
ANY OTHER TIPS?
We always ask that you stay safe on the trail by drinking plenty of water, eating well, and communicating openly with your guide about any issues that arise. Be sure to take care of your belongings, be respectful of your travel companions, practice your Swahili with people you meet along the way, and respect the natural landscape that you're exploring.